Refund policy
Refund & Return Policy
Digital Stars LLC
Last Updated: September 4, 2026
At FuelSaver, we want customers to understand exactly how cancellations, returns, and refunds work before placing an order.
This Refund & Return Policy applies to purchases made through getfuelsaver.com and related FuelSaver checkout pages operated by Digital Stars LLC.
1. 24-Hour Full Refund Window
You may request a full refund within 24 hours of placing your order.
To request a cancellation and refund, email:
Please include your:
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Full name;
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Order number; and
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Email address used when placing the order.
If your refund request is submitted within 24 hours of purchase, we will refund the eligible order amount to your original payment method.
We recommend contacting us as soon as possible because orders are processed quickly.
2. Orders After the 24-Hour Cancellation Window
Once more than 24 hours have passed since your purchase, your order will proceed to fulfillment and can no longer be cancelled for an immediate refund.
If you no longer want the Product, you must wait until the order is delivered and follow the return process described below.
Refusing delivery, failing to collect a shipment, or attempting to return an order to the sender does not automatically qualify the order for a refund.
3. 30-Day Return Policy
After delivery, eligible physical Products may be returned for a refund if:
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You contact us within 30 days of receiving the Product;
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The Product remains unopened, unused, and in its original condition;
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The Product remains in its original packaging;
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You receive return instructions from FuelSaver before sending the Product back; and
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The returned Product is received and accepted by our returns team.
The 30-day return period begins on the date carrier tracking shows the order as delivered.
Returns requested after the 30-day period may be refused.
4. Return Shipping
Customers are responsible for the cost of returning Products unless the Product was:
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Damaged when delivered;
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Defective;
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Incorrect; or
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Sent as a result of an error by FuelSaver.
Original shipping, handling, expedited shipping, and shipping protection fees are non-refundable unless otherwise required by law.
We recommend using a trackable shipping method when returning Products.
FuelSaver is not responsible for returned packages that are lost or damaged before reaching the designated return location.
5. Return Authorization
Do not send a Product back without first contacting us.
To request a return, email:
Include:
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Your order number;
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Full name;
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Email address used for the order; and
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Reason for the return.
If your return is eligible, we will provide instructions for where and how to send the Product.
Products sent without prior authorization may be refused or may experience processing delays.
6. Condition of Returned Products
To qualify for a standard return, Products must be:
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Unopened;
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Unused;
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Undamaged;
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Unmodified; and
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Returned with their original packaging.
Products that have been opened, installed, used, altered, damaged after delivery, or otherwise placed into use are not eligible for a standard change-of-mind refund.
This does not limit any rights you may have under applicable law for defective or incorrectly supplied goods.
7. Refund Processing
Once an eligible returned Product has been received, we may inspect it to confirm that it satisfies the requirements of this Policy.
If approved, your refund will be issued to the original payment method.
Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to appear in your account after we have processed it.
Any original shipping, handling, expedited shipping, shipping protection, or other non-refundable fees will be deducted where applicable.
8. FuelSaver VIP Club
FuelSaver may offer access to the FuelSaver VIP Club, which is a recurring membership service.
The FuelSaver VIP Club is separate from any physical Product order and does not include automatic recurring shipments of FuelSaver Products.
VIP Club Membership Fees Are Non-Refundable
Except where required by applicable law, all FuelSaver VIP Club membership charges are final and non-refundable once charged.
This includes:
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Initial VIP Club membership charges;
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Monthly renewal charges;
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Promotional or discounted VIP Club membership charges; and
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Membership periods that have already begun.
Cancelling the VIP Club prevents future membership charges but does not create a refund entitlement for membership fees already charged.
9. VIP Club Cancellation
You may cancel your FuelSaver VIP Club membership to prevent future renewal charges.
To cancel, use any cancellation method made available through your account or membership portal, or email:
Your cancellation request should be submitted before your next billing date.
Once cancellation becomes effective:
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No further VIP Club renewal charges will be made; and
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Your access may continue until the end of the membership period you have already paid for.
Cancelling the VIP Club does not automatically cancel or refund a separate physical Product order.
10. No Autoship Product Subscription
FuelSaver does not operate an automatic recurring Product shipment or autoship program.
Purchasing a FuelSaver Product does not, by itself, enroll you into recurring shipments of that Product.
If you separately enroll in the FuelSaver VIP Club, the recurring charge relates to the membership service and not to automatic recurring delivery of physical FuelSaver Products.
11. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or materially different from what you ordered, contact us promptly at:
Please provide:
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Your order number;
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A description of the issue; and
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Clear photographs or other reasonable evidence showing the damage, defect, or incorrect Product.
After reviewing the issue, we may provide an appropriate remedy, which may include:
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Replacement;
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Reshipment;
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Refund; or
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Other resolution required by applicable law.
We may not require a return where doing so is unnecessary, although we reserve the right to request the Product back where reasonable.
12. Incorrect Shipping Information
Customers are responsible for reviewing and providing accurate shipping information when ordering.
If you notice an incorrect shipping address, contact us within the 24-hour cancellation period as soon as possible.
Once an order has entered fulfillment or been shipped, we cannot guarantee that the address can be changed.
FuelSaver is not responsible for orders delivered to an address incorrectly supplied by the customer, except where otherwise required by law.
13. Delivery Refusal and Unclaimed Packages
Refusing a shipment or failing to collect a package does not automatically constitute an approved return or cancellation.
If a package is returned to us as:
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Refused;
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Unclaimed;
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Undeliverable; or
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Returned due to incorrect customer-provided information,
any refund will be determined after the Product is received and inspected.
Shipping and handling costs may be deducted from any eligible refund where permitted by law.
14. Exchanges
FuelSaver does not guarantee direct Product exchanges.
If you wish to purchase a different Product or replacement item for reasons other than defect or fulfillment error, you may be required to:
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Complete an eligible return under this Policy; and
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Place a new order separately.
15. Chargebacks and Payment Disputes
We encourage customers to contact us at support@getfuelsaver.com before initiating a chargeback or payment dispute so that we have an opportunity to resolve the issue.
Initiating a chargeback does not alter the terms of this Refund & Return Policy.
FuelSaver may provide order records, tracking information, customer communications, checkout disclosures, delivery confirmation, membership authorization records, and other relevant evidence to banks, card networks, payment processors, or dispute-resolution providers when responding to a payment dispute.
16. Abuse of Refund or Return Policy
We reserve the right, to the extent permitted by law, to reject or restrict refund or return requests where we reasonably determine that there has been:
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Fraud;
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Return abuse;
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Repeated misuse of refund procedures;
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Tampering with Products;
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False claims of non-delivery;
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Manipulation of promotions; or
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Other abusive or deceptive conduct.
Nothing in this Section limits rights that cannot legally be excluded.
17. Policy Changes
Digital Stars LLC may update this Refund & Return Policy from time to time.
Changes become effective when the updated Policy is published on our Website unless applicable law requires additional notice.
The Policy applicable to a purchase will generally be the Policy in effect when that purchase was made, subject to mandatory legal requirements.
18. Acknowledgment
By placing an order through FuelSaver, you acknowledge that you have had the opportunity to review this Refund & Return Policy.
Where applicable, you also acknowledge that:
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Full order cancellations are available within 24 hours of purchase;
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After 24 hours, physical Products proceed to fulfillment;
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Eligible physical returns must be unopened and requested within 30 days after delivery;
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Return shipping is generally the customer's responsibility;
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FuelSaver VIP Club charges are non-refundable once charged, except where required by law; and
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FuelSaver does not operate an autoship Product subscription.
19. Contact Information
FuelSaver
Operated by Digital Stars LLC
Website: getfuelsaver.com
Email: support@getfuelsaver.com
Phone: +1 650 594 6903